Legal
Refund Policy
We want subscription billing to be understandable and mistakes to be fixable. This policy applies to direct UltroMotion Pro purchases.
Effective September 10, 2026
1. Initial purchases
You may request a full refund within 14 calendar days of your first monthly or annual Pro payment. If local law gives you a longer or non-waivable cancellation right, that right applies instead.
2. Renewals
If an automatic renewal was unintended, contact us within 7 calendar days of the renewal. We will normally refund it when the account has not substantially used Pro features after renewal. Cancelling a subscription by itself does not automatically refund an earlier charge.
3. How to request a refund
Email [email protected] from the address on the purchase and include the invoice or payment reference and a short reason. Never email card details. Requests should be made promptly because Dodo Payments generally requires merchant-initiated refunds within 30 days of the transaction.
4. Processing and access
Approved refunds are issued by Dodo Payments to the original payment method. Bank processing times and currency conversion can affect the final arrival time or local-currency amount. A full refund may end Pro access immediately. Partial refunds may be offered when appropriate.
5. Abuse, disputes, and statutory rights
We may decline requests involving fraud, repeated refund abuse, or charges already subject to a payment dispute, except where law requires otherwise. Contacting us first is usually the fastest route, but this policy does not restrict your rights with your payment provider or under applicable consumer law.